Refund Policy

Refund & Satisfaction Policy 

Your satisfaction matters to us. If something was missed or not cleaned to standard, please let us know within 24 hours of your service. 

Re-Clean Guarantee 

• We offer a free re-clean of the affected area(s) as our primary resolution. 

• Requests must be made within 24 hours. 

• Re-cleans are scheduled within 5 business days, based on availability. 

Refunds 

• Refunds are not guaranteed and are considered only if a re-clean cannot resolve the issue. 

• Any approved refund will be partial and limited to the affected area. 

• Refunds will not exceed the amount paid and, if approved, are processed within 7–10 business days. 

Non-Refundable 

No refunds for: 

• Completed services 

• Deposits, same-day, or last-minute bookings 

• Inaccessible areas 

• Subjective preferences not previously discussed 

• Deep cleans, move-out/move-in, or one-time specialty services 

Cancellations 

• Please cancel or reschedule at least 48 hours in advance to avoid fees. 

• Late cancellations may result in forfeited deposits or a cancellation fee. 

By booking a service, you agree to this policy. 

 
 

If you want, I can trim this even further (one-screen version) or turn it into a checkbox agreement line like: 
“☐ I agree to the Refund & Satisfaction Policy.”