Privacy Policy
Your Privacy Matters to Us
We value the trust you place in us—whether we are cleaning your home, your business, or simply discussing a quote. This policy explains, in clear and simple language, how we handle your information and how we keep it safe.
We only ask for the information needed to serve you properly. This may include your contact information such as your name, address, phone number, and email; details about where and when you would like cleaning services performed; payment information that is processed securely through our payment provider; messages or preferences you share with us; and information you enter through our website or online booking forms. We do not store full payment card numbers, and all processing is handled by our trusted payment partner.
How We Use Your Information
We use the information you provide to schedule your cleanings, send appointment reminders and updates, and provide customer support. We may also send optional promotions or general updates, and you may opt out at any time. Your information also helps us operate safely and efficiently as a small business. If a serious data‑security issue ever occurs, we will notify you in accordance with South Carolina law.
We follow reasonable, industry‑standard security practices recommended for small businesses by the Federal Trade Commission. This includes protecting personal details, limiting staff access to information, and securely disposing of data that is no longer needed.
We do not sell your information. We only share it with trusted service providers who help us run our business, such as our payment processor and our scheduling or messaging platforms. These partners are required to handle your information responsibly and securely.
Your Rights
You have the right to ask what information we have about you, request updates to your information, opt out of marketing messages, or ask us to delete information that is no longer needed. South Carolina law also requires businesses to notify customers promptly if certain types of sensitive personal information are compromised. If such a breach ever affects you, we will contact you as soon as reasonably possible, explain what happened, identify the information involved, offer guidance on protecting yourself, and notify the South Carolina Department of Consumer Affairs if a large number of residents are affected.
You may reach out to us at any time to ask questions, request updates, or exercise your privacy rights. We are always happy to help. If we make important changes to this policy, we will update the effective date at the top and post the updated version on our website.